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StellaService is dedicated to creating a world with great customer service – helping consumers find it and helping businesses achieve it. The company leverages a network of mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Based in New York, the company operates a syndicated data platform called Stella Metrics for monitoring and benchmarking customer service performance across hundreds of metrics. In addition, the company publishes reports and other research – such as Bright, a publication reporting on trends in customer care and fulfillment – to help companies worldwide improve their service operations. 

Comcast Ventures Team
Sam Landman

Portfolio Information
Status: Current
Sector: Enterprise
Investment Stage: Series C

Jordy Leiser, CEO

"We've known Sam and the team at Comcast Ventures for several years, and they have been close watchers and supporters of our growth. We're thrilled to work with such a thoughtful group that shares our passion for creating a world with better service."