Written By Keith Krach
Successful companies have a long history of leveraging technology to replace slow, complicated, manual processes to drive efficiency, reduce costs, and improve customer satisfaction. That is, with the exception of antiquated ways to collect and use information during transactions. This is especially true when it comes time to sign on the proverbial dotted line.
Some companies still needlessly rely on pen and paper to transact business—even while every other step before and after the transaction is digital. This slows business, delays results, and creates a poor customer experience. All of us are familiar with the hassles of printing, signing, scanning, and faxing documents for signature—and businesses know the problems and costs associated with overnighting documents and rekeying data—not to mention the complex processes required to handle it all.
It shouldn’t be this way. It doesn’t have to be this way.
Pen and paper are part of the old economy. The new economy, the way people today live and work, involves doing everything digitally—faster, smarter, and more efficiently. Like thousands of businesses around the world, Comcast Business Services understands this, and selected DocuSign electronic signatures for sales contracts, field service documents, and more. Now, Comcast Ventures is embracing SaaS-based eSignature as well, investing in DocuSign in a new and unprecedented round of funding.
As Chairman and CEO of DocuSign, I see the amazing benefits DocuSign delivers every day to consumers, individual professionals, small- to mid-size businesses, and global enterprises. And I am thrilled that eSignature has become mainstream having gone from a nice-to-have, to a must-have as a business imperative. With the investment by Comcast Ventures, DocuSign will accelerate our growth through increased customer-focused research & development, deeper vertical market penetration, and faster international expansion.
DocuSign has already been used by 20 million people to sign more than 150 million documents in 188 countries. That’s why we can say with confidence that DocuSign is the global standard for electronic signature. DocuSign’s powerful platform, unmatched security, unrivaled partner ecosystem, and world-class customer programs combine to make DocuSign the right choice for consumers and businesses looking for a better, smarter way to finish business.
With 60,000 new users joining the DocuSign Global Network every day, we are pleased to welcome another great organization to the DocuSign family – Comcast Ventures. We are proud to have the backing of a forward-thinking investment firm like Comcast Ventures who recognizes the value of disruptive technologies that drive fundamental business transformation like DocuSign. For more information about DocuSign, please visit www.docusign.com.
Keith Krach is Chairman and CEO of DocuSign, a new Comcast Ventures portfolio company.